Toneden outage and smark links

ToneDen's FanLinks were disrupted recently due to domain issues beyond their control. Eventbrite, which owns ToneDen, responded by pausing ads to ".to" domains, notifying users, and stopping new FanLinks creation on ".to." They recommend users switch their FanLinks to "fanlink.tv." Smart links, underlying FanLinks, consolidate multiple online presences into one URL, boosting engagement tracking for music marketers.This situation underscores the reliance on digital tools for marketing and the challenges of unexpected technical issues. So, what can we do when outages occur? Check out these keypoints.

Build Your Own Platform

Creating a personal website can serve as the foundation of your digital presence. Unlike third-party platforms, your website is completely under your control, allowing you to centralise fan engagement, collect data, and distribute your music without intermediaries. Utilising website builders like WordPress, Squarespace, or High Level can simplify this process, offering music-specific templates and integrations with mailing lists and social media.

Leverage Social Media

Social media platforms are indispensable for real-time fan engagement. Each platform offers unique ways to share content, from Instagram Stories and live streams to Twitter conversations and TikTok challenges. Artists should focus on platforms where their audience is most active and engaged.

Email Marketing

Email remains one of the most effective tools for direct fan communication. Services like Mailchimp, Mailerlite or Constant Contact enable artists to send updates, exclusive content, and personalised messages, fostering a closer connection with their fanbase.

Meta Pixel and Google Analytics

Implementing Meta’s Pixel on your website allows for sophisticated tracking of user interactions, enabling targeted Facebook and Instagram advertising campaigns. Similarly, Google Analytics offers insights into website traffic and user behaviour, helping tailor marketing efforts to audience preferences.

Feature FM and SubmitHub

Platforms like Feature FM offer tools for music promotion across social media, music services, and websites, while SubmitHub is invaluable for getting your music in front of bloggers, playlist curators, and record labels. Both services facilitate targeted outreach and can help artists gain exposure and feedback from industry professionals.

Grow Real Connections

Beyond digital tools, the importance of in-the-moment fan connections cannot be overstated. Live gigs, networking events, and meet-and-greets provide opportunities to convert casual listeners into loyal fans. Merchandise sales at events, along with mailing list sign-ups, can directly enhance fan relationships.

Utilising Analytics for Engagement

Analytics from social media, your website, and streaming platforms provide a wealth of data about your audience. Understanding who your fans are, where they come from, and what content resonates with them allows for more effective engagement strategies and promotional campaigns.

While ToneDen and similar platforms offer convenient solutions for fan engagement and music promotion, relying solely on any single service comes with risks. Diversifying your promotional toolkit and leveraging a mix of digital and personal engagement strategies can lead to more sustainable growth and deeper connections with your audience. By combining the power of a personal website, social media, email marketing, analytics, and live interactions, artists can create a robust and resilient promotional ecosystem that thrives regardless of the challenges faced by individual platforms.

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This post was published on 26th March 2024 and filed in these categories; Music Promotion Advice.


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